Syncing your workouts

Use this page when Kinni Cloud sync is missing, delayed, queued, or showing errors. Kinni Cloud sync is different from uploading a completed session to Strava or TrainingPeaks.

Kinni Cloud sync moves supported Kinni data between your device and your Kinni account, including sessions, workouts, and goals. It can upload local-only items, download remote-only items, retry queued work, and run a full Sync All flow.

Strava and TrainingPeaks uploads are separate linked-account integrations. If your issue is only that a completed session is missing from Strava or TrainingPeaks, use the upload articles for those services.

Auto Sync lets Kinni keep supported data syncing while you use the app when you are signed in and the device has a usable connection. Open Profile → Sync your data to turn Auto Sync on or off and to see whether items are queued, syncing, complete, or failed. You can leave the Sync screen and return to check progress.

Turning Auto Sync off stops new Auto Sync runs. It does not cancel a sync already in progress. Kinni can still show pending cloud sync items while Auto Sync is off. Use Retry Sync when offered, or Sync All when available, to continue syncing manually.

Use Sync All when you want to force a full manual sync.

1. Open Profile.
2. Choose Sync your data.
3. Review queued or failed items.
4. Tap Sync All.
5. Keep Kinni open while progress and error messages update. If the cloud status is still being checked, wait for that check before starting another full sync.
6. Reopen the affected sessions, workouts, or goals after sync completes.

When Retry Sync appears, use it to continue the saved run after your connection recovers. The progress shown on the Sync screen is the current run’s status; leaving the screen does not start a new run. If Kinni cannot check cloud status, tap Retry status check and wait for the counts to refresh before using Sync All.

If Retry Sync is unavailable, keep the app open on a reliable connection. Use Sync All when it becomes available, or contact support if the same problem returns.

• Queued for sync means Kinni has work waiting for the next sync attempt.
• Syncing… means the item is currently being processed.
• Sync complete means that item has synced successfully.
• Delete pending means a deletion still needs to sync.
• Sync failed means Kinni could not sync that item on the last attempt.
• Sync complete with errors means some items synced but one or more items still need attention.

1. Keep the app open on a reliable connection. Use Retry Sync if a paused run offers it; otherwise use Sync All when the cloud status check finishes and that action is available.
2. Check whether the error is for a specific session, workout, or goal.
3. Open the affected item and look for its Kinni Cloud status.
4. If Auto Sync is off, turn it on or keep using Sync All manually.
5. If one item keeps failing, contact support. Record the item type, name or date, exact error text, app version and build, device and OS, approximate time and time zone, whether Wi-Fi or mobile service changed, the last time the item looked correct, and what you tried in order. Screenshots of the Sync screen and the item can help. Ask support for a private way to share these details, screenshots, account information and diagnostic files; do not post them in a public channel.

If data appears missing, contact support before signing out, reinstalling, resetting app data, or repeatedly starting a new full sync. Those actions can change the state needed to investigate the problem.

Background sync can be delayed by connectivity, sign-in state, platform background limits, or a previous item-level error.

• Kinni Cloud overview
• Syncing data between apps
• Read session details and splits