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how to

Sign in to your user account

Use this guide when you want to sign in to Kinni with the correct account credentials.

Use this guide when you want to sign in to Kinni with the correct account credentials.

  • Use the email address linked to your Kinni account.
  • If you changed your password recently, use the latest one.
  • If you have forgotten your password, use the password reset guide.
  1. Open Kinni or the Kinni Account web sign-in page.
  2. Enter your Email address.
  3. Enter your Password.
  4. Use the password visibility icon if you need to check what you typed.
  5. Select Sign in.

In the app, signing in unlocks account-backed features and lets Kinni sync supported data with your account. On the web account portal, signing in can take you back to the page you originally requested, such as Subscription or Invoices.

  • If Kinni says your account details are incorrect, check the email address and password. Use the password reset guide if you have forgotten the password.
  • If the account has not been verified, complete the verification step before trying subscription or account-management tasks.
  • If your details are accepted but the app cannot finish signing in or keep you signed in, report the issue. Include the device model, app version, and the message you see, but do not share your password or other sign-in secrets. Leave app data intact while support investigates.

Still need help?

If an article does not answer your question, open Kinni and use in-app support, or join the Kinni Discord community for help from the team and other runners.

Join Kinni Discord