how to
Reporting issues
Use this guide when you need to report a Kinni issue with enough detail for support or development to reproduce it.
Use Feedback & support when you want to report a bug, send feedback, or give support the context needed to investigate a problem.
Report from Settings
Section titled “Report from Settings”- Open Kinni.
- Go to Settings.
- Open Feedback & support.
- Describe what happened, what you expected, and which screen or device was involved.
- Include technical details when the app asks and you are comfortable sharing them.
This flow can include useful app, environment, device, and operating-system details. You may still be asked for screenshots, a session date, a connected-device model, or the visible app version labels from Settings.
Report from a feature screen
Section titled “Report from a feature screen”Some feature screens include a direct bug report action when a specific flow fails. Use that button when it appears because it opens the right reporting path for that feature.
Examples include linked-service failures and missing session states. If a diagnostic report is available, such as an FTMS Checker report, share that only when support asks for it.
What to include
Section titled “What to include”Include:
- your phone platform and OS version;
- Kinni Build and Release from the bottom of Settings;
- whether you installed from the store or beta channel;
- the affected screen, device, linked service, or session;
- exact steps that reproduce the issue;
- whether the issue happens every time or only sometimes.
Avoid posting private account, billing, or health details publicly in Discord. Share those through the support flow when needed.
Still need help?
If an article does not answer your question, open Kinni and use in-app support, or join the Kinni Discord community for help from the team and other runners.