Kinni Support

How can we help you run better today?

Search setup guides, device help, account answers, and integration steps from the Kinni support centre.

Popular articles

Showing top 8; search all 89 help articles.

Workouts Run a workout Start a Kinni workout safely from the Library, My workouts, or a training plan. Sessions and data How to upload a session to Strava Learn how to upload a completed session to Strava and what to check if the upload does not appear where you expected. Treadmills Connect to your treadmill Learn how to connect a supported FTMS or FitShow-style treadmill to Kinni from Run devices. Treadmills Can’t find your treadmill when scanning? Troubleshoot the most common reasons Kinni cannot find your treadmill while scanning for Bluetooth devices. Treadmills Does my treadmill have FTMS Bluetooth? Learn how to tell whether your treadmill supports FTMS Bluetooth and what that means for Kinni compatibility. Virtual apps and FitCast Connect Zwift to Kinni FitCast Learn how to use Kinni FitCast with Zwift by broadcasting Kinni run data as Bluetooth treadmill, running speed/cadence, and heart-rate services. Account and subscription Change or reset your account password Learn how to change your password when you can sign in, or reset it if you cannot access your Kinni account. Account and subscription Manage your subscription Learn how to review and manage your Kinni subscription from the app and Kinni Account web portal.

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Support topics for every run

Start with the most common questions, then jump into focused articles that stay aligned with current Kinni app behavior.

Still need help?

If an article does not answer your question, open Kinni and use in-app support, or join the Kinni Discord community for help from the team and other runners.

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